Every channel,
one inbox.
Voice, SMS, WhatsApp, Instagram, Facebook, and web chat — unified for every agent. No tool-switching, no context loss, no missed conversations.
Meet customers where they are.
Every channel plugs in natively, including full support for the official WhatsApp Business Platform, so messages never bounce through a third-party workaround — the same omnichannel routing that powers every other channel on this page.
Unified Inbox
Every channel — voice, SMS, WhatsApp, chat, social — in one agent inbox.
Voice + Digital Routing
Route calls and messages to the same queue with priority and skills-based logic.
WhatsApp Business
Native WhatsApp Business API — reply to customers where they prefer.
Auto-Response Flows
Trigger AI or templated responses when agents are unavailable — no customer left waiting.
Cross-Channel Analytics
Response time, CSAT, and volume across every channel in one dashboard.
Instagram & Facebook DM
Manage Instagram DMs and Facebook Messenger alongside voice from one screen.
CRM-connected from day one.
Every interaction syncs automatically to Salesforce, HubSpot, Zoho, and Zendesk — the same customer relationship management context agents see before they type a word.
Auto-synced to your CRM
Every interaction syncs automatically to Salesforce, HubSpot, Zoho, and Zendesk.
Instant customer context
Customer profiles surface instantly — name, history, open tickets — before the agent types a word.
Automations from the inbox
Trigger automations: follow-up SMS, ticket creation, status updates — all from the inbox.
Queue management that keeps SLAs on track.
An AI chatbot absorbs the repetitive questions before they ever reach a queue, so the routing logic below only has to worry about conversations that actually need a person.
Smart routing by priority
Set routing rules by skill, priority, or customer value, so your best agents handle your best accounts automatically. Overflow rules kick in before wait times spike, redirecting conversations to the next available agent. You define the logic once; the system runs it every time.
Live queue monitoring
Supervisors watch live queue depth and average response time from one screen, across every channel. Alerts fire when a conversation sits too long without a reply. You catch the bottleneck before the customer complains about it.
Team-level demand reporting
Team-level reporting shows which channels are overloaded and which agents are underused, week over week. You staff shifts based on actual demand, not guesswork. It's the data you need to justify your next hire.
From support and CX teams.
“Every DM, text, and call lands in the same inbox now. Our agents stopped missing Instagram messages because they were only watching email.”
Built for the team using it.
A shared inbox means something different depending on your seat. Here's what actually changes day to day.
Sales teams
A lead can start on Instagram, move to SMS, and end on a call — your rep still opens one thread, not three apps. Deal notes, call outcomes, and follow-ups all land in the CRM without anyone copying and pasting.
Support teams
Agents pick up where the last conversation left off, even if it happened on a different channel yesterday. Fewer "can you repeat that" moments, faster resolutions, and AI summaries waiting for whoever picks up next.
Operations & RevOps
Volume and response-time data roll up by channel and by agent automatically, so staffing decisions come from the dashboard instead of a hunch. You'll see where conversations pile up before customers start complaining about it.
Questions about Customer Engagement.
One inbox. Every customer.
Bring every channel into one shared inbox so no conversation — and no customer — falls through the cracks.