/featuresconversation-intelligence
AI Features · Conversation Intelligence

Every conversation
tells a story.

AI analyzes 100% of your conversations — surfacing trends, rep patterns, deal risks, and competitor signals hidden across thousands of calls.

Top Topics · This Week
Pricing objections
142+18%
Competitor: Acme mentioned
87+34%
Demo requests
219+12%
"Too complex"
61-8%
Follow-up committed
381+5%
Annotated Transcript · REC-1841
Rep

What's the biggest challenge you're facing with your current phone system?

Customer

Honestly, it's the cost. We're paying three vendors right now.

price-objection
Rep

That's really common. Most teams we talk to are consolidating — how much are you spending across all three?

objection-handled
Customer

Probably $2,400 a month combined.

Intelligence across every conversation.

100% Call Analysis

Every conversation transcribed and analyzed — not a sampled subset.

Topic Trends

Surface what customers are asking about most — by week, team, or campaign.

Keyword Intelligence

Track competitor mentions, objections, product names, and custom terms.

Rep Performance

Compare talk ratios, question rates, and winning patterns across your team, the same benchmarks sales teams use to close more deals.

Deal Intelligence

Flag risk signals: competitor mentions, pricing objections, stalling behavior.

Compliance Monitoring

Automated detection of required disclosures and prohibited language.

From call to insight in four steps.

Step 1

Capture

Every call and meeting recorded automatically — no extra step for reps.

Step 2

Transcribe

Speech-to-text with speaker separation, live in seconds.

Step 3

Analyze

NLP scans for topics, keywords, sentiment, and risk signals, using natural language processing techniques refined across millions of calls.

Step 4

Surface

Insights routed to the right dashboard, coach, or CRM record.

Built for every team on the call.

The same conversations, surfaced differently depending on who's asking — whether that's support teams chasing churn signals or sales chasing a close.

Sales

Spot winning talk tracks and objection patterns across every closed-won call.

Customer Success

Catch churn signals and frustration before the renewal conversation.

Compliance

Automatic flags on required disclosures and prohibited language, every call.

Revenue Ops

Feed competitor and pricing mentions straight into forecasting.

Go deeper.

What Customers Say

Real teams. Real results.

4.9 / 5
G2 · 1,284 reviews
We caught a churn risk on a call our rep didn't even flag. The renewal was saved because Conversation Intelligence surfaced it the same day.
EV
Elena Vance
VP Customer Success · Northwind
+22%
renewals saved
Frequently Asked

Questions about Conversation Intelligence.

It runs on both live and recorded calls — real-time coaching and post-call analysis.

Turn conversations into strategy.

AI analyzes 100% of your conversations — surfacing trends, rep patterns, deal risks, and competitor signals hidden across thousands of calls.