The right answer.
Every time.
AI that coaches on every call — whispering objection handlers, surfacing knowledge, and predicting CSAT before the call ends.
Lead with ROI: "Most customers save 40% versus running 3 separate tools." Offer 30-day trial to lower commitment.
Every agent. Coached. Every call.
Pairs naturally with Supervisor Tools, so a coach can jump into any call Agent Assist flags as high risk.
Live Whisper Coaching
AI suggests the right answer mid-call — only the agent hears it.
Knowledge Base Surfacing
Relevant articles, scripts, and product info surfaced in real time as topics emerge.
Instant Answer Cards
Structured answer cards for common questions — agents click to read or paste.
CSAT Prediction
AI predicts satisfaction scores live and alerts when a call needs supervisor attention.
Compliance Guardrails
Flags when required disclosures are missed or prohibited language is used.
Auto After-Call Work
Call disposition, CRM update, and follow-up draft generated automatically.
Agent Assist listens for cues the same way modern natural language processing systems do, without a human ever having to tag the transcript.
Better agents. Faster.
The same guidance shows up for teams running AI Virtual Assistant flows, so coaching stays consistent across every channel.
- New agents reach proficiency 3x faster with live AI guidance.
- Reduces average handle time by eliminating hold-and-search moments.
- Training insights identify where coaching is needed — by agent, team, or topic.
Questions about Agent Assist.
Everything you need to know about live AI coaching on every call.
Coach in the moment. Win every call.
Give every agent live AI guidance, so no call is a guess.