One inbox.
Every channel.
Zero misses.
Omnichannel inbox, AI agent assist, and SLA tools — built for support teams handling 10+ channels simultaneously. Rozper unifies everything so your team can focus on resolution, not navigation.
Support tools that cut handle time.
Every tool your agents need — surfaced at exactly the right moment.
Unified Inbox
Voice, SMS, WhatsApp, chat, Instagram, and Facebook — all in one queue, zero tab switching.
AI Agent Assist
Surfaces the answer before the agent types the question. Faster resolution, every time.
Screen-Pop History
Full customer history on screen — all channels, all tickets, all prior contacts.
Automated Ticket Creation
CRM logging on every interaction — no manual data entry required.
SLA Timers
SLA timers and escalation triggers built into every queue.
Quality visibility across the team.
Automated QA so supervisors can coach, not count.
Sentiment Scoring
QA every interaction without manually reviewing 2,000 calls.
Agent Scorecards
Resolution rate, handle time, and CSAT updated daily.
Supervisor Coaching
Whisper coaching and live monitoring on any active call.
Support Leaders
What happens when teams switch.
"AI Agent Assist gives every rep the right answer before they have to search for it. AHT dropped 4.5 minutes across the team."
"SLA compliance went from 91% to 99.7% in 30 days. Built-in escalation rules did 80% of the work automatically."
"We used to QA 5% of interactions manually. Now every single interaction is auto-scored by AI. We coach instead of audit."
"Adding WhatsApp as a support channel took two clicks. We were handling tickets within an hour of connecting it."
"Unified inbox was the game changer. Five browser tabs collapsed into one screen — zero context switching, full customer history on every call."
FAQ
Can Rozper integrate with our existing helpdesk?
Yes. Zendesk, Freshdesk, ServiceNow, HubSpot Service Hub, and custom ticketing platforms.
How does AI help support agents?
Surfaces articles, suggests replies, detects sentiment, and writes post-call summaries automatically.
Does Rozper support SLA management?
Yes. SLA timers, escalation rules, and breach alerts built into every queue and channel.
Handle more. Stress less.
14-day free trial. No credit card required. Cancel anytime.