Every channel,
one inbox.
Voice, SMS, WhatsApp, Instagram, Facebook, and web chat — unified for every agent. No tool-switching, no context loss, no missed conversations.
Meet customers where they are.
Unified Inbox
Every channel — voice, SMS, WhatsApp, chat, social — in one agent inbox.
Voice + Digital Routing
Route calls and messages to the same queue with priority and skills-based logic.
WhatsApp Business
Native WhatsApp Business API — reply to customers where they prefer.
Auto-Response Flows
Trigger AI or templated responses when agents are unavailable — no customer left waiting.
Cross-Channel Analytics
Response time, CSAT, and volume across every channel in one dashboard.
Instagram & Facebook DM
Manage Instagram DMs and Facebook Messenger alongside voice from one screen.
FAQ
Which channels are supported?
Voice, SMS, MMS, WhatsApp, Facebook Messenger, Instagram DM, live chat, and email — all in one inbox.
Can agents handle voice and chat at the same time?
Yes. The unified inbox shows all channels — agents can manage concurrent chats while on calls.
Does it include an AI chatbot?
Yes. AI chatbot handles FAQs, captures leads, and escalates to agents when needed — on every channel.