See every call.
Fix it live.
Barge, whisper, and monitor live — with AI alerts the moment a call needs attention. Supervisors stay in control without interrupting every interaction.
Total visibility. Real-time control.
Silent Monitor
Listen to any active call without the agent or customer knowing.
Whisper Coaching
Coach agents mid-call — they hear you, the customer doesn't.
Barge-In
Join any call as a participant the moment a situation escalates.
AI Escalation Alerts
Instant alert when sentiment, keywords, or duration cross your threshold.
Real-Time Dashboards
Live queue metrics, agent status, and CSAT predictions on one screen.
Compliance Flags
Automatic alerts for prohibited language, missing disclosures, or policy violations.
FAQ
Do agents know when they're being monitored?
In silent mode, no. In whisper mode, the agent hears you but the customer doesn't. Barge-in is fully audible.
Can I set team-specific alert thresholds?
Yes. Configure sentiment, keyword, duration, and hold time alerts per queue or individual agent.
How many agents can a supervisor monitor?
All active agents are visible on the live dashboard simultaneously. Listen to one call at a time.