See everything.
Fix it live.
Listen, whisper, barge, and alert — real-time supervisor controls that let you coach in the moment instead of reviewing yesterday's calls.
Every supervisor tool, in one place.
Live Call Monitoring
Listen to any active call silently — agents and customers are unaware.
Whisper Coaching
Coach agents mid-call without the customer hearing a word.
Barge-In
Join any call as a full participant when the situation demands it.
AI Escalation Alerts
Get notified the moment sentiment, keywords, or duration cross your threshold.
Real-Time Dashboards
Live queue stats, agent status, and call volume — always up to date.
Quality Scorecards
Automated QA scoring on 100% of calls — no manual review bottleneck.
FAQ
Can agents tell when a supervisor is listening?
In listen mode, no. In whisper mode, agents hear you but customers do not. In barge-in mode, everyone hears.
How many agents can a supervisor monitor at once?
Supervisors can see all active agents simultaneously on the live dashboard, and listen to one call at a time.
Can I set custom alert conditions?
Yes. Configure alerts by sentiment score, keyword detection, call duration, or hold time — per queue or team.